How We'll Work With You
When working with a client – no matter where they are – communication at Cavendo is a priority. We ensure all of our clients are “in the loop” when it comes to their web site project. We’ve successfully communicated and worked with clients not only locally in Virginia, but in areas such as California and the United Kingdom as well.
How do we do this? Cavendo has a multi-step approach to every client project that we take seriously.
Step One: Learning Your Needs
Before any proposals are signed or even talked about, we take the time to learn your needs. In other words, we sit down with you in person or over the phone, and listen to what you want. We then inject our own thinking and brainstorming to help conceptualize what your web site might do and look like.
Step Two: Setup in our Client Management System
Once you sign on with us, we give you access to our project management system. Using this system, you can log into a secure web site and see all comments, milestones, to-do items and files related to your project.
Step Three: Completing the Design
Next, we go to work creating a series of drafts or "mock-ups" for your new web site. The mock-up is your first view of your new web site and it gives you an opportunity to provide input before the project moves forward.
Step Four: Building Your Web Site
When the mock-up has been approved by you, our design and development teams put their heads together to start building your web site. A private web address is given to you to allow you to see the progress as it gets done. Your client representative will be in constant contact to answer questions and to gather your input. If necessary, a weekly in-person or telephone meeting will be established to review key milestones for your new web site.
Step Five: Pre-Launch
As the new web site nears its completion target date, we increase our efforts and communication with you to ready the web site for launch. Then, we run through many tests of the web site in multiple environments to ensure it works best for your visitors.
Step Six: Follow-up
Once the site has launched, we work closely with you over the following weeks to clear up any problems that arise or to implement any changes.
Step Seven: Once a Cavendo Client, Always a Cavendo Client
Cavendo prides itself over maintaining close relationships with its clients. Once you become a Cavendo client, we bend over backwards – even months or years after your web site has been launched – to ensure your success and satisfaction.
